Benmax is delighted to share that our annual NPS (Net Promoter Score) results were released today, and we have achieved a companywide score of 68.0 – a great result for the team given the average for the construction industry sits at 43.0.
Benmax managing director Scott Polsen was pleased with the result and the number of businesses involved in this year’s survey.
“As a business we have a strong guiding principle – to do better, better for our clients, and better than we have done before,” he said. “We are committed to a process of continuous improvement, and pushing boundaries, and the Net Promoter Score survey is one tool we use to assess our performance and measure client satisfaction.”
The question asked was simple, ‘How likely are you to recommend Benmax for your next project?’ This year, over 100 clients from across the five business locations engaged in the survey providing their constructive opinion on how Benmax performed on their latest project.
“While we received some fantastic scores and comments, we know we aren’t perfect, and we have things to work on. The results give us a good point of reference for where we need to focus our energy to improve and to exceed client expectations going forward,” explains Polsen.
This is the third year that Benmax has used the NPS to garner client feedback. At times, the score has fluctuated across the different business services and locations however, it has remained consistently well above the industry average.
“At the end of the day, we work very hard and truly care about outcomes. We’ll never leave a job that is less than perfect. The NPS results act as an important reminder that our clients must continue to be the key focus in everything that we do. If we think about that, the results will speak for themselves,’ Polsen concluded.
What is Net Promoter? Net Promoter Score is a widely used market research metric that asks respondents to rate the likelihood that they would recommend a company, product or service to a friend or colleague. An NPS can be as low as −100 (all detractors) or as high as +100 (all promoters). The calculation is quite simple: subtract the percentage of Detractors from the percentage of Promoters – this is your NPS score. Typically, scores of +50 are considered the gold standard.